Shipping Policy

Domestic:

NON-Custom Items:  Processing time after an order is placed is 2-3 business days.  All orders will receive a confirmation email immediately after purchase, please be sure to provide a complete and accurate email address.  Tracking details will be provided via email as well after shipping, but please note that it can take the delivery carrier 48 hours to update the status.

 

Custom Items: Custom-designed items will take 2-4 weeks to create and produce. After production, items will be shipped within 24 hours. All orders will receive a tracking number. Tracking details will be provided via email after shipping, please make sure you provide an accurate and complete email address.

 

Shipping Fee: 

1. Priority Shipping  : 12.00 USD

2. USPS Standard  : Free Shipping 

 

Transit Time : 

1.Priority Shipping : 2-3 business days

2. USPS Standard :  4-7 business days 

 

Cancellations :

Custom items will be sent to our jewelry designer 24 hours after we receive the payment. No cancellations will be accepted after this period. 

 

Undeliverable Packages:

Please be sure to provide a complete address, especially if you reside in an apartment or townhouse, please be sure to provide the apartment or unit number.

If a package is returned as undeliverable due to an improper, incomplete, or invalid address, you will be offered the option of reshipping the package, for a $10 shipping and handling fee.

Lost or Stolen Packages:

The Ice Gods  is not responsible for any lost, missing, delayed, or stolen packages. In addition, we cannot cover the cost of lost or stolen packages that are stated as delivered by the mail carrier, you will have to file a claim with USPS. It is the responsibility of the customer to purchase shipping insurance and/or signature confirmation for their packages through route at checkout for a small fee.

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 

 

Business Address: 66 Milton Road, Rye New York 10580, United States

Email: hello@theicegods1.com

Phone: +1 504-388-9390