Shipping and Processing Times
NON-Custom Items: Processing time after an order is placed is 3-4 business days. All orders will receive a confirmation email immediately after purchase, please be sure to provide a complete and accurate email address. Tracking details will be provided via email as well after shipping, but please note that it can take the delivery carrier 48 hours to update the status.
Custom Items: Custom designed items will take 2-3 weeks to create and produce. After production, items will be shipped within 24 hours. All orders will receive a tracking number. Tracking details will be provided via email after shipping, please make sure you provide an accurate and complete email address.
Custom items will be sent to our jewelry designer 24 hours after we receive the payment. No cancellations will be accepted after this period.
Please be sure to provide a complete address, especially if you reside in an apartment or townhouse, please be sure to provide the apartment or unit number.
If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $10 shipping and handling fee.
Lost or Stolen Packages: