What forms of payment do you accept?
We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express.
We also accept multiple installment plans such as Shop Pay Installments, and Zip(Quadpay)
Shop Pay Installments and Zip() allow you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the payment page, select your option.
How much is shipping?
We offer free USPS Standard shipping for all orders within the United States, We also offer priority shipping as well.
How long does shipping and processing take?
Our Processing times is 2-3 business days.
Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing time. Priority shipping takes 1-3 business days. Please Note: Custom orders processing time will take 2-4 weeks regardless of shipping time.
International shipping is calculated at checkout.
Why do custom orders take up to 4 weeks?
Custom orders are fully made by hand. Our design team has to first hand-sketch your name, then proceed to make mould, hand set thousands of stones, laser weld, electroplating and polishing. We cannot rush this process, it takes time to make.
How do I know when my order has shipped?
You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take up tp 7 days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.
What is your Return / Exchange Policy?
We offer an 100% satisfaction guarantee, if you are not satisfied with your product due to fault of our company you may return it for a full refund or store credit, or exchange your order within 30 days of receiving your order assuming it is in the same new condition as received.
Is your Jewelry Real?
Our jewelry is made with a sterling silver base with real 14-18K gold finish. Some of our products are also made with 925 sterling silver and stainless steel. Our Stones consist of Grade AAAAA Cubic Zirconia and Moissanite Stones. We are DIAMOND TESTER APPROVED. Our Jewelry Pass Diamond Tester.
Do you offer any warranties or guarantee ?
Yes we currently offer lifetime warranty, if there is any issue with fading or stones falling off we will redo the piece if it’s custom or replacement it.